Terms & Conditions

Last Updated: September 4, 2026

Welcome to Pulse Wear.

These Terms & Conditions govern your use of our website and your purchase of products from Pulse Wear. By accessing our website, placing an order, or using our services, you agree to these Terms & Conditions.

Please read them carefully before making a purchase.

1. General Information

Pulse Wear operates an online store offering fitness bands, smart wearables, tech accessories, and related products.

We reserve the right to update, modify, suspend, or discontinue any part of our website, products, services, prices, or policies at any time without prior notice.

2. Eligibility to Purchase

By placing an order through our website, you confirm that:

  • You are legally capable of entering into a purchase agreement.

  • The information you provide is accurate and complete.

  • You are authorized to use the payment method selected.

  • You will not use our products or services for unlawful purposes.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate.

However, product colors, packaging, appearance, or minor specifications may vary slightly due to:

  • Screen or display differences

  • Product updates

  • Manufacturing variations

  • Supplier changes

Images shown on the website are for representation purposes and may not always reflect minor packaging or design variations.

4. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit product quantities

  • Discontinue products

  • Cancel unavailable items

  • Refuse or cancel orders where necessary

If an ordered product becomes unavailable after your order is placed, we may contact you to offer an alternative, replacement, store credit, or refund where applicable.

5. Pricing

All prices displayed on our website are listed in the applicable currency shown at checkout.

We reserve the right to change product prices, promotional offers, discounts, and shipping charges at any time.

If an obvious pricing error occurs, Pulse Wear reserves the right to cancel or correct the affected order.

6. Orders

Submitting an order does not automatically guarantee acceptance.

We reserve the right to confirm, reject, or cancel an order due to reasons including:

  • Product unavailability

  • Incorrect pricing

  • Incomplete customer information

  • Suspected fraudulent activity

  • Failed order verification

  • Delivery limitations

  • Repeated refusal of Cash on Delivery orders

We may contact customers by phone, WhatsApp, SMS, or email to verify an order before dispatch.

7. Payments

Available payment methods will be displayed during checkout.

Customers are responsible for providing accurate payment and billing information.

Where Cash on Delivery is available, customers agree to receive and pay for the parcel upon successful delivery.

8. Shipping & Delivery

Orders are shipped from our Lahore warehouse.

Delivery times shown on our website are estimates and may vary due to courier operations, weather, public holidays, remote locations, incorrect customer information, or circumstances outside our control.

For complete shipping details, please refer to our separate Shipping Policy.

9. Returns, Refunds & Exchanges

Returns, replacements, exchanges, and refunds are subject to our Refund & Return Policy.

Customers should inspect their order after delivery and contact us within the applicable return period if there is a problem.

Products showing signs of misuse, accidental damage, water damage, unauthorized repair, or improper handling may not qualify for return, exchange, or refund.

10. Fitness & Health Information

Fitness bands and smart wearable devices may provide information such as steps, activity levels, heart rate, sleep information, calories, or other health-related measurements.

These features are intended for general fitness, wellness, and informational purposes only.

Unless specifically stated otherwise, our products are not medical devices and should not be used to diagnose, treat, prevent, or monitor any medical condition.

Measurements generated by consumer wearable devices may vary and should not be considered a substitute for professional medical advice or medical-grade equipment.

11. Product Usage

Customers are responsible for using products according to the provided instructions and recommended operating conditions.

Pulse Wear may not be responsible for damage resulting from:

  • Improper use

  • Accidental damage

  • Water exposure beyond the product's stated resistance level

  • Improper charging

  • Unauthorized repairs

  • Physical impact

  • Failure to follow product instructions

12. Warranty

Where a product includes a warranty, the applicable warranty period and conditions may be stated on the product page, packaging, warranty card, or order documentation.

Warranty coverage may vary between products.

Warranty claims may be rejected where damage results from misuse, accidental damage, unauthorized repairs, or circumstances excluded by the applicable warranty terms.

13. Promotions & Discount Codes

From time to time, Pulse Wear may offer promotions, sales, discount codes, bundles, or special offers.

Promotional offers:

  • May be available for a limited time

  • May apply only to selected products

  • May have minimum order requirements

  • May not be combined with other promotions

  • May be changed or withdrawn without notice

14. Intellectual Property

All website content, including our brand name, logos, graphics, product descriptions, designs, images, website layout, and written content, may be protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially use our website content without permission.

15. Third-Party Services

Our website may use third-party services such as:

  • Shopify

  • Payment processors

  • Courier companies

  • Analytics providers

  • Marketing platforms

  • Social media platforms

Pulse Wear is not responsible for interruptions, errors, policies, or services controlled by independent third parties.

16. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee uninterrupted access. The website may occasionally be unavailable due to maintenance, technical problems, updates, hosting issues, or circumstances beyond our control.

17. Prohibited Activities

You may not use our website to:

  • Commit fraudulent activities

  • Submit false information

  • Attempt unauthorized access to our systems

  • Introduce viruses or harmful software

  • Copy or misuse website content

  • Interfere with website functionality

  • Violate applicable laws or regulations

We reserve the right to restrict or terminate access where misuse is suspected.

18. Limitation of Liability

To the extent permitted by applicable law, Pulse Wear will not be responsible for indirect, incidental, special, or consequential losses resulting from the use of our website or products.

Our liability relating to a purchased product will generally be limited to the amount paid for that product, except where applicable law requires otherwise.

Nothing in these Terms & Conditions is intended to exclude rights that cannot legally be excluded.

19. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

20. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any revised Terms & Conditions will be published on this page with an updated “Last Updated” date.

Continued use of the website after changes are published constitutes acceptance of the updated terms.

21. Governing Law

These Terms & Conditions will be governed by and interpreted according to the applicable laws of Pakistan.

Any disputes arising from the use of our website, services, or products will be handled in accordance with applicable Pakistani law.

22. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Pulse Wear
Email: info@pulsewear.shop

By using our website or placing an order with Pulse Wear, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.