Refund & Return Policy

Last Updated: September 4, 2026

At Pulse Wear, customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or incomplete product, you may request a return, replacement, or refund according to the conditions below.

Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product must include its original packaging, accessories, manuals, tags, and other included items.

  • You must provide your order details or proof of purchase.

  • The product must not show signs of misuse, physical damage, water damage, or unauthorized repair.

Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged upon arrival

  • Defective

  • Different from what you ordered

  • Missing an essential item or accessory

Please contact us as soon as possible at info@pulsewear.shop.

We may ask you to provide clear photos or a video showing the product, packaging, and issue.

Once the issue has been verified, we may offer a replacement, exchange, or refund, depending on the situation and product availability.

Change of Mind Returns

Returns based only on change of mind may not be accepted unless approved by our support team.

If a change-of-mind return is approved, the customer may be responsible for return shipping charges, and the product must remain unused, unopened, and in resalable condition.

Non-Returnable Items

A return may not be accepted if:

  • The return request is made after the return period.

  • The product has been used, damaged, modified, or mishandled.

  • The product is missing original packaging or accessories.

  • Damage has occurred due to water, impact, improper charging, misuse, or negligence.

  • The product has been repaired or opened by an unauthorized person.

  • The product was sold as clearance or final sale where clearly stated.

Return Inspection

All returned products are inspected after they are received.

If the returned product meets our return conditions, we will proceed with the approved replacement, exchange, or refund.

If the product does not meet the return requirements, the return may be rejected.

Refunds

Once your return has been received, inspected, and approved, your refund will be processed.

Refunds may be issued through the original payment method or another mutually agreed payment method.

Depending on the payment method or financial institution, it may take several business days for the refunded amount to appear in your account.

Shipping Charges

Original shipping charges are generally non-refundable unless the return is due to an error from Pulse Wear, such as receiving an incorrect, defective, or damaged product.

Return shipping costs may be the customer's responsibility for approved change-of-mind returns.

Replacement & Exchange

If your product qualifies for replacement or exchange, we will arrange the replacement subject to product availability.

If the same product is unavailable, we may offer:

  • An alternative product

  • Store credit

  • A refund

Order Cancellation

Orders may be cancelled before they have been dispatched.

Once an order has been dispatched, cancellation may no longer be possible, and the applicable return conditions will apply after delivery.

Contact Us

For return, replacement, exchange, or refund requests, please contact:

Pulse Wear
Email: info@pulsewear.shop

Please include your order number, customer name, and details of the issue so our team can assist you efficiently.